Mac's Plumbing, Heating & Air

We contacted Mac’s Plumbing when we had issues (immediately after the warranty period) with our mini split. It was impossible to keep clean since the builder had installed it incorrectly by making the drainage go up hill. Needless to say it caused water to back up and spray all over the inside of the unit causing mold/mildew to form. We made the decision to have Mac’s replace it with a Daikin unit. It took the better part of a day. Nate & Ed were friendly, polite & completely professional. Nate took the time to throughly explain the issues. They left the area spotless. Ed even helped trouble shoot a minor issue with our jetted tub while they were here. It is so refreshing to find friendly professionals that can be trusted, I would highly recommend Mac’s Plumbing.

Mac’s Plumbing and air is the absolute best small company around! We decided to go with this company instead of a large company because Steve is so personable and honest. Fast-forward a year and a half later our brand new AC unit shut quit working in triple digit weather. we reach out to the company as well as our contact letting them know that our AC unit was out. They came the next day and by the end of the week our AC unit was up and running even better than before. Thank you so much for your quick response and outstanding customer service! I appreciate this company and the owner!! So happy We decided to go with this company over a much larger company! Nate and Ed are the best!

Getting the old HVAC system replaced to a new heat pump system was a big project for us. Mac’s streamlined the process and took the time to explain all the steps. Steve came and looked over our house and gave options to optimize the system, Daniel scheduled and followed up and Nathan was amazing at installing Overall, we are very happy with Mac’s and can recommend them

Honest, friendly and quality work. I incidentally found out my water heater, which was originally installed in the 90s, was completely rusted on the inside. I did some research and found that MAC's was a local carrier of Bradford White water heaters, which are American made and high quality. I called for an estimate/eval appointment and Steve came out the next week. He is personable and friendly and gave me an easy to understand estimate and his honest recommendations. As a single female homeowner, I felt very comfortable and never felt as if he was trying to upsell me (which other contractors and businesses have done in the past). He gave me several options and even told me about the SMUD rebates ide be eligible for. I opted to convert from gas to an electric hybrid for it's efficiency, cost, the fact that it will cool the garage a bit, no pilot light and the smud incentive rebate. On the installation date Ed and another technician (who's name I cannot remember, I'm so sorry) arrived promptly at 8am as scheduled. They were equally friendly and personable. We talked about some of our outdoor house projects and they got right to work. We had painted the garage and asked that they let us know when the old water heater was removed so we could paint behind it and without asking they did it for us! I even, without thinking turned the water on while they were working and got water everywhere, they just politely reminded me not to use the water and helped me clean up a bit. When they went up to the attic to do electrical, right away they noticed the HVAC system had some issues. I know nothing about HVAC, but remember him showing me the photos and basically the coils are rusted, there's coolant leaking, it's falling apart and we are breathing in particles of fiber glass. The week prior I was just thinking the HVAC was probably 20-30 years old and needed replacing. I called the office to make an appointment for an HVAC Assessment and got one for the next week, but our technician called Steve and sent him the photos. On the phone the three of us were able to decide on a new system and establish an install date ASAP due to the condition and their very packed schedule coming up this summer. Of course they told me all about the smud incentive rebates so they were able to save me quite a bit of money changing from gas to electric hybrid. Smud offers a $3900 rebate. I'm so thankful they noticed because with summer coming up, my HVAC could have failed at a very unfortunate time. Overall, I am so happy with the fast, quality, professional work they've done. And it's a bonus that they're local. I am a lifelong customer and cannot recommend them enough! And one other thing! Our technician also offered to add 220 and 110 plugs for our garage/outdoor projects. He added room in our service panel. He didn't have to do that. He went the extra mile.

I recently had Nate and Ed come to my home to service my air conditioner. I was extremely impressed by their knowledge with the issues I was having with my A/C system. Nate was able to give me a variety of options with detailed explanation. I was also impressed how kind and patient they both were throughout there time with me. I would highly recommend Ed and Nate to anyone seeking A/C or heating service in Elk Grove. Hopefully you will be just as impressed by them as I was.

We were so pleased with the crew who installed our Heating and Air system. The work was extensive requiring duct work and new insulation, and a new whole house fan. Nathan and Matt were especially conscientious, cleaning up every day and consulting about where to put the new thermostat and fan switch. They were always on time, focused, and let us know when things might get noisy so we could plan our day. How wonderful it is to have a warm house as the cooler evenings settle in. They went above and beyond in sealing our attic against potential critters, and making sure our dryer duct was clean secure. Our system is a change from gas to electric. It is extremely quiet, and we are happy with it.

We recently hired Mac’s Plumbing to fix several broken water pipes in our mountains house. Their office staff is friendly and knowledgeable and provides excellent customer service throughout the process. The plumbers were timely, professional and very knowledgeable. Throughout the project they kept us informed and didn’t quit until we were leak free. I can’t say enough how how happy we are that we found a Plumbing company that we can trust for all our plumbing needs.

I can not say enough about Steve and the crew. The professionalism is beyond anything I've seen in a company of their nature. I have had them do multiple services on my house within the last few years and every time they come it's been nothing less than amazing. My house was built in the 50's so they had their work cut out for them. They make sure when entering and leaving the house they are wearing job specific gear as to not track dirt or junk around. They explain every step of the process from start to finish. Nate has been my service tech for multiple things and he always is kind, courteous, and goes above and beyond to make sure i know what i'm doing. Even when i have questions or concerns they address them immediately, over the phone and even in person. They even brought two intense coolers to make sure the house stayed comfortable during the Heater/AC replacement. Any other plumbing or HVAC issues that might come up Steve will be my first call. Well technically Shannon as she runs the office, and just like the rest of the crew she is amazing!